You can teach an old dog new tricks
When I began my pr career we had a woman prime minister just about holding onto her job, and in many way that’s where the similarity to today’s world ends. We had one word processor and one mobile phone in the office, with most of our work done on typewriters. Our version of Google was the Daily Telegraph Information Service. We’d phone them up and they’d pretty much find out anything for you. I remember when I was working for a travel exhibition just after Thatcher had left office rang them to find out if there were any places in the world called Thatcher, Major, Heseltine or Hurd that I could shoehorn into a story!
Moving on 25 plus years it’s a different world. We’ve gone from a job where you worked to get clients into print or broadcast (four tv channels, national BBC Radio and local radio) media to a bewildering number of channels.
When social media first arrived on the scene and for quite a while after I deferred to those (usually much younger) people who had an expertise in the area and pr and social were very much separate. But I’ve come to realise that you can no longer offer your services simply as a media relations expert, especially with so much traditional media disappearing. And while we have many more channels in which to say it, what makes news (or storytelling as it’s often now called) hasn’t changed. So the old dog with a good news sense is still worth having . Just as 25 years ago your contacts book was everything, now much of it is about being aware of the many channels available, how to make use of them and how to monitor what you’re doing. I cut my teeth in a very different environment when you’d measure the column inches you got, worked out how much that would cost in advertising and multiplied it by 2.5. I now make it my business to ensure I stay up to speed with changes. Recently I delved into cpd training with the CIPR (Chartered Institute of Public Relations) and have come out with a renewed confidence when it comes to social media, SEO and social media monitoirng.
If we’ve come this far in 25 years, where will we be in the next 25? Of course we’re constantly being told many jobs will be done by robots and that children born today will be doing jobs that don’t yet exist. The good news is that according to researchers at Oxford University there’s only a 1.5% chance that public relations jobs will be done by robots. Quite good when actors are at 37% and athletes at 13%! There’s life in the old dog yet!
Slowly does it!
As I closed the door last week on the latest ‘chugger’ to call at the usual inconvenient time I wondered why so many charities using this as a sales technique. Can it
really work? I suppose it must or they wouldn’t do it. But opening the door to an enthusiastic 17 year old asking me if I’ve ever heard of WWF while I’ve left three pans on the stove, a client on the
phone and a daughter wanting help with homework was both insulting and inconvenient.
This also took me back to something I’d read recently about the growing trend for ‘slow pr’ in the US. This is a name for what is obvious and makes total sense when it comes to pr (particularly in a climate where budgets are carefully watched ). What it’s about is choosing which media you think it will be most beneficial to appear in/on and working hard to create messages that will both appeal to these media and get a client’s message across. Journalists have long complained of the pr consultants (often a junior) who contact them with no knowledge of them or their media (the more haste less speed form of pr). I think back to my first job in pr when down in the basement was a team who spent all day photocopying, stapling and stuffing press releases into envelopes to ensure they went as far afield as possible (very often to a journalist’s spike). Those were pre email days and today’s equivalent is the clogging up of inboxes rather than letter boxes. In fact a letter in the post (particularly with a hand written envelope) would probably not be overlooked because of its novelty value. But what I learnt in my early days still holds true today; the best way to put across a client’s message is either on the phone or, even better and if you can manage it, face to face. But only when you're clear what you want to say and how it might appeal to the recipient. Which brings me back to the chugger. While face to face might be best I hope it might have occured to them when they saw me that I might well have heard of WWF.